Principal IP Network Engineer (3rd Line Support) - PuneVOIS
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Job Description
Structured overview of role & requirementsAbout This Role
Lead technical resolution and end-to-end ownership of major incidents and critical core network outages in complex IP/MPLS and transport network environments.
Provide expert-level 3rd Line escalation support for multi-vendor service provider networks, ensuring full service restoration and root cause analysis.
Act as senior technical contact for customer escalations, delivering stakeholder communication, technical mentoring, and driving continuous service improvement initiatives.
Minimum Requirements
8 to 12+ years of experience in Telecom, ISP, managed services, or Service Provider network operations.
Expert-level technical knowledge of IP routing protocols (IS-IS, BGP), MPLS, Segment Routing, Traffic Engineering, Multicast, IPv4/IPv6, and QoS.
Experience with multi-vendor platforms such as Nokia (7750 SR, VSRa), Huawei (NE8000, CX600), Cisco (NCS560, ASR9910).
Work Experience Required: 8 to 12+ years as stated in the JD. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in high-severity incident management and customer-facing technical escalations within Telecom or Service Provider environments.
Strong operational ownership, accountability, and ability to lead cross-team collaboration during critical incidents.
Familiar with network automation, virtualized networking platforms, and multi-vendor service provider ecosystems, with proven troubleshooting and mentoring skills.