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Job Description
Structured overview of role & requirementsAbout This Role
Provide advanced technical support troubleshooting and resolving complex network hardware and software issues, focusing on Cisco Nexus, IOS, and F5 ASM/LTM technologies.
Perform installations, moves, additions, changes (IMAC), data backup and restore, ensuring all activities meet Service Level Agreement (SLA) objectives.
Act as a point of escalation and interface with other teams to ensure problems are resolved effectively, maintaining deep understanding of local and regional network infrastructure.
Minimum Requirements
0-3 years experience in Customer Service or Technical Support roles.
Hands-on experience with Cisco Nexus and IOS technologies.
Experience with F5 ASM and LTM configuration and troubleshooting.
Work Experience Required: 0-3 years as explicitly mentioned in the JD.
Ideal Candidate Profile
Technical proficiency with Cisco and F5 network products and familiarity with network automation or scripting.
Comfortable working in dynamic, hybrid work environments with focus on customer success and operational impact.
Candidate with a growth mindset aiming to develop advanced technical skills and certifications in network technologies.