Principal IP Network Engineer (3rd Line Support) - BangaloreVOIS
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Job Description
Structured overview of role & requirementsAbout This Role
Lead technical resolution and ownership of major incidents and critical core network outages in complex IP/MPLS and transport environments.
Provide expert 3rd line support and act as highest operational escalation point before vendor engagement, driving root cause analysis and service restoration.
Engage directly with customers and stakeholders during critical incidents and lead continuous service improvement initiatives across multi-vendor service provider networks.
Minimum Requirements
8 to 12+ years of experience in Telecom, ISP, managed services, or Service Provider environments.
Expert-level knowledge of IP/MPLS, including protocols such as IS-IS, BGP, MPLS, Segment Routing, Traffic Engineering, Multicast, IPv4 and IPv6.
Experience with Nokia, Huawei, and Cisco service provider platforms and network automation technologies.
Work Experience Required: 8 to 12+ years; Specific notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in leading customer-facing incident management with strong ownership of traffic restoration and root cause determination.
Deep expertise troubleshooting multi-vendor IP/MPLS service provider networks including transport and virtualized networking platforms.
Comfortable operating in high-severity incident environments with strong collaboration across NOC, engineering, and customer teams to ensure operational excellence.