Principal IP Network Engineer (3rd Line Support) - BangaloreVOIS
Vodafone Group (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 25–45 LPA
Posted 18d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead technical resolution and ownership of major incidents and critical core network outages in complex IP/MPLS and transport environments.
- Provide expert 3rd line support and act as highest operational escalation point before vendor engagement, driving root cause analysis and service restoration.
- Engage directly with customers and stakeholders during critical incidents and lead continuous service improvement initiatives across multi-vendor service provider networks.
Minimum Requirements
- 8 to 12+ years of experience in Telecom, ISP, managed services, or Service Provider environments.
- Expert-level knowledge of IP/MPLS, including protocols such as IS-IS, BGP, MPLS, Segment Routing, Traffic Engineering, Multicast, IPv4 and IPv6.
- Experience with Nokia, Huawei, and Cisco service provider platforms and network automation technologies.
- Work Experience Required: 8 to 12+ years; Specific notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in leading customer-facing incident management with strong ownership of traffic restoration and root cause determination.
- Deep expertise troubleshooting multi-vendor IP/MPLS service provider networks including transport and virtualized networking platforms.
- Comfortable operating in high-severity incident environments with strong collaboration across NOC, engineering, and customer teams to ensure operational excellence.