Business Process Expert - Lead To Cash (Commercial)

Shape, govern, and continuously improve end-to-end Lead to Cash customer-facing processes across sales, order management, customer service, and invoicing to deliver sustainable business value.

Collaborate with Business Process Owner, business functions, and Digital & Technology teams to define future-state process solutions and support global standardized processes aligned with SAP S/4HANA deployment.

Drive stakeholder engagement, performance management, and change adoption to ensure efficient, scalable, and customer-centric solutions during the Enterprise Transformation Programme.

12+ years of functional and technical experience in Lead to Cash processes including customer onboarding, sales operations, order management, customer service, billing, and issue management.

Experience in business process design, standardization, continuous improvement, and supporting transformation or ERP implementation initiatives.

Hands-on experience with SAP/ERP Order-to-Cash processes; SAP S/4HANA experience is a plus.

Experience in complex global organizations, ideally FMCG or Consumer Health, across Commercial Operations or Customer Supply Chain.

Experienced in leading process design and transformation efforts in customer-facing commercial operations within large, global companies.

Operates with strong cross-functional collaboration and stakeholder management skills to influence and align diverse teams and governance bodies.

Demonstrates analytical rigor and change leadership with focus on enterprise-wide adoption, continuous improvement, and sustainable business outcomes.