National Operational Key Account Manager
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Job Description
Structured overview of role & requirementsAbout This Role
Own operational performance and development of assigned key customers, ensuring all committed KPIs are met.
Lead business and performance reviews including KPI tracking and implementation of improvement initiatives.
Drive continuous process improvements and maintain SOPs, WIs, performance dashboards, and ensure compliance with service levels.
Minimum Requirements
5–8 years’ experience in Logistics, Freight Forwarding, or Supply Chain.
Strong Key Account Management and customer management experience required.
Experience managing KPIs, SLAs, operational performance, and conducting customer business/performance reviews.
Experience with dashboards, MIS, performance reporting, and creating/maintaining SOPs and process documentation.
Ideal Candidate Profile
Experienced in end-to-end logistics operations with strong stakeholder and customer management skills.
Proven ability to lead operational excellence through KPI management and continuous process improvement.
Comfortable working in a global, fast-paced environment requiring analytical, communication, and problem-solving capabilities.