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Job Description
Structured overview of role & requirementsAbout This Role
Provide escalated technical support resolving complex hardware, software, and system issues to ensure efficient problem resolution within SLA.
Perform installs, moves, adds, and changes (IMAC) and data backup/restore activities for client accounts.
Develop deep understanding of local/regional infrastructure and collaborate with other teams to ensure effective issue management.
Minimum Requirements
0-3 years of experience in Customer Service or Technical Support.
Experience with Cisco Nexus and IOS technologies is mandatory.
Experience with F5 ASM and LTM configuration and troubleshooting is required.
Work Experience Required: 0-3 years in related technical support roles.
Ideal Candidate Profile
Technically proficient in network technologies, including Cisco Nexus, IOS, and F5 ASM/LTM systems.
Able to handle escalated, complex technical issues and coordinate across teams for resolution.
Interested in continuous learning with certifications in networking and automation (Cisco certification and experience with network scripting preferred).