Assistant General Manager - Service & Quality
K Raheja CorpMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end performance and operation management of the Shared Services Center (SSC), including ensuring customer experience meets SLA targets.
Lead process optimization and continuous improvement initiatives using Six Sigma methodologies to improve efficiency, performance, and cost savings.
Develop and maintain reporting metrics, dashboards, risk management, and compliance documentation to support quality and service management.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Strong expertise in Six Sigma quality tools with preference for Black Belt certification.
Proficiency in MS Office (Word, Excel, PowerPoint), Power BI, and SAP.
Experience in managing Shared Services operations with responsibility for SLA adherence and quality control.
Ideal Candidate Profile
Experienced transformational leader capable of building multi-disciplinary finance and accounting services with a strategic and customer-centric mindset.
Demonstrated ability to lead change management and foster a metrics-driven, service-oriented culture within a SSC environment.
Hands-on decision maker with strong analytical and problem-solving skills, comfortable operating autonomously with limited regional or headquarters support.