General Manager Process Excellence

Lead and mentor Six Sigma and Lean projects within the customer service vertical to drive process excellence and business transformation.

Participate in consulting assignments internally and at client sites, delivering productivity improvements and value creation.

Oversee change management, process automation, and maintain world-class delivery standards through monitoring dashboards and reporting to senior leadership.

Minimum 15 years of relevant experience in process excellence roles, preferably within BPO Customer Service segments.

Hands-on experience leading and delivering end-to-end Lean Six Sigma (Green Belt/Black Belt) projects with measurable results.

Strong knowledge of Lean Six Sigma tools, techniques, and large-scale program and change management.

Effective communication skills to influence all organizational levels and lead collaborative teams.

Experienced leader with a track record of driving process excellence and transformation in large-scale customer service operations.

Proven ability to mentor and develop teams in Lean and Six Sigma methodologies.

Comfortable working across UK/US shifts and open to travel, with strategic focus on automation and cost optimization in BPO environments.