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Job Description
Structured overview of role & requirementsAbout This Role
Conduct real-time surveillance of electronic trading activity and manage exchange prices for orderly market trading in ICE Futures products.
Calculate daily and final settlement prices used as benchmarks by ICE clearinghouses to manage participant risk.
Provide customer support, including troubleshooting, training on trading platforms and systems, and producing operational reports for trade queries.
Minimum Requirements
College degree or equivalent work experience in a customer-focused environment.
Knowledge of commodity markets, financial trading, or equity brokerage business; futures market exposure preferred but not mandatory.
Experience with at least one of Salesforce, ServiceNow, or Microsoft Office.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in financial trading or commodity markets with an understanding of derivatives and futures products.
Strong problem-solving and analytical skills with attention to detail for real-time market surveillance and price calculation.
Comfortable working in a customer-facing role with technical troubleshooting, training, and operational reporting responsibilities.