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Job Description
Structured overview of role & requirementsAbout This Role
Own management and accuracy of subscription/contract renewals data, including maintaining master datasets in CRM systems like Salesforce, SAP, and Fusion.
Develop, implement, and optimize renewals processes, workflows, and SOPs to improve efficiency and support strategic decision-making.
Generate and analyze renewals forecasts, performance reports, and dashboards using Excel and Power BI; oversee timely booking of purchase orders and delivery of invoices/licenses.
Minimum Requirements
Bachelor’s degree in Business, Operations, or Engineering; MBA preferred.
10+ years of experience in business process improvement, operations, or asset management, preferably in a cross-functional environment.
Proficiency with CRM systems such as Salesforce, Fusion, and SAP.
Strong Excel skills; knowledge of Power BI is a plus.
Ideal Candidate Profile
Experienced in handling end-to-end renewals operations with strong focus on data accuracy and process optimization.
Comfortable working cross-functionally with sales, finance, and channel partners to align renewals KPIs with business goals.
Skilled at using analytical tools and automating processes to enhance operational productivity and reporting quality.