Workplace Experience Manager

Owns occupant and guest experience within assigned workspace portfolio, acting as the single point of contact for day-to-day workspace needs and issue resolution.

Leads proactive client and stakeholder relationship management to ensure service delivery meets or exceeds contract Key Performance Indicators (KPIs).

Manages team and operations to ensure service requests are fulfilled within Service Level Agreements (SLAs), and drives continuous improvement initiatives based on feedback and data analysis.

Minimum 8+ years of experience in hospitality including hotel, aviation industry, or coworking spaces.

Proficient in MS Office suite.

Location mandatory: On-site at Hyderabad, Telangana State.

Work Experience Required: 8+ years in relevant hospitality/workplace experience roles.

Experience managing client relationships and delivering hospitality-oriented customer service in a fast-paced environment with changing client needs.

Proven leadership skills in managing a youthful and diverse team, with ability to develop succession plans and promote teamwork.

Strong organizational, analytical, and problem-solving skills with capability to handle multiple operational matters and drive process improvements.