Applications Support Senior Analyst -Assistant Vice President

Provide L2 application support for critical business applications including file transfer, batch processing, and payment systems with focus on incident resolution and operational stability.

Manage production incidents (P1/P2), monitor application health, perform daily checks, risk assessments, and escalation in line with SLAs.

Support application release activities, maintain technical support documentation, coordinate with vendors and internal teams, and contribute to continuous improvement initiatives.

5–8 years of experience in application or production support roles.

Strong technical knowledge of Unix/Linux and/or Windows environments, SQL/database querying, file transfer protocols (SFTP), and scheduling tools (Autosys, Control-M or similar).

Experience with monitoring tools such as ITRS Geneos and understanding of incident management processes (ITIL).

Bachelor’s/University degree or equivalent experience.

Experienced in handling high-pressure incident management for business-critical, high-volume transactional applications.

Demonstrates strong technical troubleshooting, analytical skills, and ability to manage multiple concurrent issues with operational discipline.

Familiarity with banking, financial services, or payments domain and ITIL Foundation certification preferred.