Applications Support Senior Analyst -Assistant Vice President
Citi (company site, opens in a new tab)5–8 yrsPuneOn-siteDirect career pageEst. 14–28 LPA
Posted 16d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 application support for critical business applications including file transfer, batch processing, and payment systems with focus on incident resolution and operational stability.
- Manage production incidents (P1/P2), monitor application health, perform daily checks, risk assessments, and escalation in line with SLAs.
- Support application release activities, maintain technical support documentation, coordinate with vendors and internal teams, and contribute to continuous improvement initiatives.
Minimum Requirements
- 5–8 years of experience in application or production support roles.
- Strong technical knowledge of Unix/Linux and/or Windows environments, SQL/database querying, file transfer protocols (SFTP), and scheduling tools (Autosys, Control-M or similar).
- Experience with monitoring tools such as ITRS Geneos and understanding of incident management processes (ITIL).
- Bachelor’s/University degree or equivalent experience.
Ideal Candidate Profile
- Experienced in handling high-pressure incident management for business-critical, high-volume transactional applications.
- Demonstrates strong technical troubleshooting, analytical skills, and ability to manage multiple concurrent issues with operational discipline.
- Familiarity with banking, financial services, or payments domain and ITIL Foundation certification preferred.