Application Support Technology Lead Analyst

Own L2 technical support and incident lifecycle management for Asset Servicing platforms, ensuring system stability and minimal business impact.

Lead root cause analysis and partner with development teams for permanent fixes and resilience improvements.

Drive continuous improvement by automating operations, maintaining support documentation, and collaborating across global teams.

10+ years of experience supporting business-critical applications in investment banking or asset servicing domains.

Strong SQL skills and experience with middleware/messaging technologies (e.g. MQ, Kafka).

Proficient in scripting for automation (Python or shell scripting).

Bachelor’s degree required; Master’s degree preferred.

Experienced in global markets or trading environments with strong functional knowledge of investment banking and asset servicing.

Skilled in incident, problem, and change management per ITIL best practices.

Capable of technical leadership and cross-functional collaboration in a distributed global team setting.