Analyst II, IT Operations

Support and ensure stability, reliability, and efficiency of IT Operations, including monitoring daily technology operations and leading Desktop Support projects.

Manage incident management, operational reporting, process improvements, and risk mitigation across multiple IT teams to meet SLAs and compliance requirements.

Validate and maintain data accuracy, integrity, and reliability across systems supporting healthcare revenue cycle operations, including executing remediation and supporting data governance initiatives.

Work Experience Required: Not explicitly mentioned in the JD.

Technical skills in IT operations monitoring, incident management, and data validation across multiple systems.

Familiarity with data governance practices and compliance standards in operational IT environments.

Must be able to collaborate across infrastructure, service desk, security, and application teams to support SLAs and operational standards.

Experienced in IT operations within a healthcare revenue cycle or similar technology-driven environment.

Demonstrates operational ownership including incident management, process improvements, and cross-team collaboration.

Strong analytical skills to interpret technical data and translate it into actionable insights for process and data quality improvements.