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Job Description
Structured overview of role & requirementsAbout This Role
Develop and maintain long-term customer relationships to ensure retention and business outcome achievement with Maersk solutions.
Manage contract renewals and coordination, ensuring timely processing and customer commitment delivery.
Provide sales support, handle escalations, assist with team reporting, and act as backup for senior customer success roles when needed.
Minimum Requirements
Bachelor’s degree in business or related field preferred.
Minimum 2 years of experience in Sales Support or Customer Support with account management and customer relationship building.
Proficient in MS Office programs including Excel, Word, and Outlook.
Must have commercial knowledge and excellent communication skills.
Ideal Candidate Profile
Experienced in managing high-caliber clients, mainly top volume customers, with a focus on contract compliance and customer satisfaction (NPS).
Adept at cross-functional collaboration with sales, finance, and product teams to drive customer success and commercial outcomes.
Capable of supporting functional transformation initiatives and handling escalations effectively.