Custody Support - Application Support Technical Lead -Vice President
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Job Description
Structured overview of role & requirementsAbout This Role
Act as Technical SME leading integration, enhancement definition, incident/outage management, and stability initiatives for custody support applications including digital asset custody.
Manage team performance and development; responsible for resource planning, budget impact, and customer satisfaction related to operational procedures.
Lead crisis management, change/IPIL processes, disaster recovery coordination, and compliance-related activities ensuring high application availability and risk assessment.
Minimum Requirements
9-15 years experience in Applications Support role is a plus but not mandatory.
Bachelor’s/University degree required; Master’s degree preferred.
Experience supporting cloud-native distributed tech stacks (ECS, OpenShift, microservices) at L2/L3 level and proficiency with SQL Server, Oracle or other RDBMS, database performance tuning.
Strong communication skills with ability to handle incident communication and lead discussions assertively.
Ideal Candidate Profile
Experienced leader comfortable managing application support teams with accountability for performance and compliance in a large, global, fast-paced financial institution environment.
Deep understanding of blockchain, digital asset custody workflows, cloud & distributed technology support, and site reliability engineering concepts and tools.
Proven track record managing major incidents, multi-team collaboration, and driving process improvements while effectively balancing risk and compliance.