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Job Description
Structured overview of role & requirementsAbout This Role
Manage a portfolio of 300+ emerging business accounts combining 1:1 and scalable customer success programs to drive adoption, retention, and satisfaction.
Identify at-risk accounts using health signals and adoption metrics to reduce churn and support renewal strategies collaboratively with Account Managers.
Consult on marketing tech stack integrations and advocate product enhancements by translating customer feedback to internal teams.
Minimum Requirements
1–4 years experience in SaaS Customer Success, Account Management, or related client-facing roles.
Experience managing high volume portfolios, preferably in marketing or revenue technology environments.
Strong knowledge of Buyer Intent, ABM, and MarTech ecosystems with analytical skills to interpret data into actionable insights.
Work schedule requires operating in AMER shift (5 PM - 2 AM IST) with weekly in-office presence in Bengaluru.
Ideal Candidate Profile
Comfortable managing a large and diverse customer portfolio using both personalized and automated engagement tactics.
Proficient in strategic consulting within SaaS/MarTech, including advising on integrations with CRM or marketing automation platforms like Salesforce or HubSpot.
Data-driven and collaborative, able to partner across Sales, Product, and Marketing teams to enhance customer experience and influence product roadmaps.