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Job Description
Structured overview of role & requirementsAbout This Role
Own and manage a portfolio of enterprise customer accounts, ensuring account strategies align with customer goals, org structure, technology stack, and funding cycles.
Drive customer outcomes by setting and tracking clear success criteria, communicating ROI and value regularly via business reviews and updates.
Lead renewals and expansions proactively, build relationships across customer organizations, and coordinate internally to meet project delivery expectations.
Minimum Requirements
2+ years of experience in customer success, account management, corporate real estate occupancy/space planning, interior design, architecture, or a closely related field.
Bachelor's degree or higher required.
Willingness to travel up to 25%.
Work Experience Required: 2+ years in related fields as specified.
Ideal Candidate Profile
Background in design, real estate, or a creative field with an interest in the business side of client relationships.
Strong at managing complex customer conversations including difficult discussions around timelines and expectations.
Proficient in creating presentations and business materials from scratch with an eye for quality and clarity.