US Healthcare - People Management - Lead EBA - 13181-46655-2 - JR206130
Carelon Global Solutions India LLPMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day operations and meet internal metrics like AHT, Utilization, Quality, TAT, and Productivity.
Lead capacity planning including forecasting, hiring, redeployment, and overtime management, with special focus on Open Enrollment.
Oversee people management activities including performance appraisals, training material updates, partner liaison, quality management, and process improvements.
Minimum Requirements
8 to 12 years of experience in US Healthcare processes.
Bachelor's or Master's degree required.
Strong US Healthcare knowledge mandatory.
Willingness to work US shift timings and flexibility for all shifts.
Ideal Candidate Profile
Experience in Claims Testing and Benefit Configuration to add value.
Proven skills in people management and stakeholder/partner management.
Ability to manage operational metrics and lead process improvement projects effectively.