Customer Success Business Partner - Anaplan

Manage a portfolio of enterprise customers to maximize ROI on Anaplan platform across onboarding, implementation, adoption, renewals, and expansion.

Engage with C-suite executives and senior stakeholders as a trusted advisor to align on strategic priorities, value realization, and AI transformation.

Drive measurable business outcomes by monitoring platform usage, ensuring adoption, and identifying expansion opportunities including AI use cases in FP&A or Supply Chain Planning.

8+ years in customer-facing roles such as customer success, presales, management, or technology consulting with experience in renewals and expansion.

Deep expertise in Financial Planning & Analysis (FP&A) and/or Supply Chain Planning with strong understanding of EPM and Enterprise Planning & Analytics.

Hands-on experience with Anaplan or similar FP&A/Supply Chain planning products like OneStream, Oracle EPM, SAP BPC/SAC, O9, Kinaxis, Blue Yonder.

Bachelor's degree in business, finance, marketing, operations, or supply chain. CA/MBA is a plus.

Experienced in strategic customer engagement with C-suite and senior stakeholders in enterprise EPM environments.

Strong background in FP&A or Supply Chain planning domain, with proven ability to translate technical platform features into measurable business value.

Ability to manage end-to-end customer lifecycle including change management, governance establishment, and cross-functional collaboration.