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Job Description
Structured overview of role & requirementsAbout This Role
Manage frontline collections operations including customer accounts in arrears and repayment-related enquiries via Email and Live Chat.
Support back-office collections processes such as documentation, reporting, and maintenance of accurate customer records.
Ensure compliance with regulatory requirements and internal policies while handling vulnerable customers and applying collections strategies in a FinTech environment.
Minimum Requirements
Previous experience in frontline Collections operations within FinTech, banking, lending, or financial services.
Experience handling customer enquiries via Email and Live Chat and using CRM/case management systems.
Good understanding of collections strategies, arrears management, and supporting customers facing financial hardship or vulnerability.
Work Experience Required: Previous collections experience as mentioned; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Proven ability to balance effective collections outcomes with high standards of customer care and regulatory compliance in financial services.
Experience working in fast-paced, technology-driven environments with adaptability to changing processes.
Strong collaboration skills with ownership mentality to support team objectives and improve collections processes.