Global People Operations - Systems Administrator

Own routine tier 1 and tier 2 operational tasks for People Systems including triaging support requests via Salesforce and Jira, resolving standard issues, and escalating complex cases.

Monitor Workday inbox for business process errors and complete standard Workday support tasks like access requests and account maintenance.

Maintain documentation, runbooks, and reporting activities to improve process clarity and support People Systems teams by reducing routine workload.

Experience in People operations, HR administration, systems support, or a similar high-volume, process-driven operations role.

Proficiency with Jira, Salesforce, or comparable case management/ticketing platforms.

Strong attention to detail and ability to independently manage queues through defined processes with timely escalation.

Work Experience Required: Not explicitly mentioned in the JD.

Experienced in supporting enterprise People systems such as Workday, including familiarity with Core HCM, security administration, reporting, and business process monitoring.

Demonstrates strong organizational skills with consistent documentation and tracking of operational work, suited for structured, procedural environments.

Capable of handling confidential data responsibly and communication clearly with stakeholders on request status and issue escalations.