Process Trainer - Manager - Lending (North & East)

Design and deliver training programs on lending products, sales processes, compliance, and operational procedures for sales teams.

Develop and maintain training materials including presentations, manuals, SOPs, assessments, and e-learning modules.

Coach and mentor sales teams to improve productivity, customer handling, and conversion effectiveness, while monitoring training effectiveness and recommending improvements.

6+ years experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains.

Graduate or Postgraduate degree in any discipline.

Strong understanding of lending products and sales processes; proficiency in Microsoft PowerPoint and Excel; experience with Learning Management Systems preferred.

Willingness to travel extensively within North & East regions.

Experienced in designing and executing training programs tailored for sales teams in lending or fintech environments.

Effective at stakeholder management and able to collaborate with business and subject matter experts to align training with organizational goals.

Capable of coaching sales staff to enhance sales capabilities, compliance adherence, and customer acquisition efficiency.