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Job Description
Structured overview of role & requirementsAbout This Role
Design and implement scalable Salesforce Service Cloud solutions focused on field service, case management, self-service, and digital engagement.
Develop and customize Salesforce applications using Apex, Visualforce, and Lightning components to meet business requirements.
Manage integrations with external systems using Salesforce APIs and middleware tools, and implement CI/CD pipelines for automated deployments.
Minimum Requirements
4+ years hands-on experience in Salesforce Service Cloud with expertise in related modules and integrations.
Up to 6 years experience in Salesforce platform development using Apex, Visualforce, and Lightning.
Bachelor's degree in Computer Science, Information Systems, or related discipline.
Salesforce Certified Administrator (201) or Platform Developer (401) and Salesforce Certified Service Cloud Consultant.
Ideal Candidate Profile
Experienced in configuring complex Salesforce Service Cloud features including workflows, approval processes, and security settings.
Skilled in integrating Salesforce with external systems using middleware tools like MuleSoft or Boomi and APIs (REST/SOAP).
Capable of implementing automation for deployment using CI/CD tools such as Git, Copado, Gearset, Jenkins, or Bitbucket Pipelines.
