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Job Description
Structured overview of role & requirementsAbout This Role
Manage frontline collections operations including customer accounts in arrears and repayment enquiries via Email and Live Chat.
Support back-office collections processes including issuing legal notices, maintaining accurate records, and preparing reports.
Ensure compliance with regulatory requirements and company policies while handling vulnerability and financial hardship cases empathetically.
Minimum Requirements
Previous experience in frontline collections operations, preferably within FinTech, banking, lending, or financial services.
Experience managing customer enquiries via Email and Live Chat.
Experience using CRM and case management systems.
Work Experience Required: Previous collections experience explicitly mentioned; notice period: Not explicitly mentioned.
Ideal Candidate Profile
Demonstrates strong understanding of collections strategies, arrears management, and customer repayment journeys in financial services.
Capable of handling sensitive or challenging customer conversations with empathy, professionalism, and confidence.
Comfortable working in a fast-paced, technology-driven environment with attention to detail and strong problem-solving skills.