Branch Operations Manager| Mapusa
CSB Bank Limited (company site, opens in a new tab)3–9 yrsGoaOn-siteDirect career pageEst. 4–9 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own daily branch operations including cash management, clearing, account opening, and service requests ensuring compliance with KYC/AML, RBI, and audit norms.
- Manage operational controls such as cash, vault, ATM, locker, EOD reconciliation, and audit preparations including record maintenance and resolving audit observations.
- Partner with sales and service teams to improve customer experience by tracking service metrics, cross-selling insurance/investments, activating digital banking, and training frontline staff on compliance and process updates.
Minimum Requirements
- 3 to 9 years of branch operations experience.
- Graduate degree required; banking certifications preferred.
- Compliance with KYC/AML, RBI, and audit standards mandatory.
- Preferred certifications: JAIIB or CAIIB.
Ideal Candidate Profile
- Experienced in handling end-to-end branch operations with strong control and compliance focus.
- Comfortable working in a regulated banking environment with emphasis on audit readiness and service quality metrics.
- Able to coordinate between operations and sales to drive digital adoption and cross-selling at branch level.