Branch Operations Manager| Sirkali
CSB Bank Limited (company site, opens in a new tab)3–9 yrsTamil NaduOn-siteDirect career pageEst. 4.5–8.5 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage daily branch operations covering cash, clearing, account opening, and service requests ensuring audit and regulatory compliance.
- Monitor and control operational activities including cash, vault, ATM, locker management, end-of-day processing, and reconciliation.
- Drive customer service metrics improvement and compliance adherence while coordinating with sales and service teams to enhance customer experience.
Minimum Requirements
- Work Experience Required: 3 to 9 years in branch operations.
- Education: Graduate; Banking certifications preferred.
- Preferred Certification: JAIIB/CAIIB.
- Experience with KYC/AML compliance, RBI/audit norms adherence, and branch-level operational controls mandatory.
Ideal Candidate Profile
- Experienced in branch-level operational control and compliance management with exposure to audit and regulatory inspections.
- Skilled in managing customer servicing with a focus on service metrics and root cause analysis.
- Able to collaborate across sales and service teams with basic knowledge of banking products like insurance, investments, and digital banking.