Branch Operations Manager| Sirkali
CSB Bank LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily branch operations covering cash, clearing, account opening, and service requests ensuring audit and regulatory compliance.
Monitor and control operational activities including cash, vault, ATM, locker management, end-of-day processing, and reconciliation.
Drive customer service metrics improvement and compliance adherence while coordinating with sales and service teams to enhance customer experience.
Minimum Requirements
Work Experience Required: 3 to 9 years in branch operations.
Education: Graduate; Banking certifications preferred.
Preferred Certification: JAIIB/CAIIB.
Experience with KYC/AML compliance, RBI/audit norms adherence, and branch-level operational controls mandatory.
Ideal Candidate Profile
Experienced in branch-level operational control and compliance management with exposure to audit and regulatory inspections.
Skilled in managing customer servicing with a focus on service metrics and root cause analysis.
Able to collaborate across sales and service teams with basic knowledge of banking products like insurance, investments, and digital banking.