Financial Services Operations Specialist - PA-WFP-Q2-2006-OFF-R001
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor operational dashboards, queues, systems, and alerts in real time to ensure uninterrupted service delivery
Act as single point of contact during operational incidents for incident management and coordination across business functions
Prepare daily reports on incidents, SLA adherence, volumes, and outages, and support management reviews with MIS and dashboards
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Mandatory Skills: Real-time monitoring and incident management experience, familiarity with operational dashboards and reporting
Location or Onsite Requirement: Not explicitly mentioned in the JD
Notice Period: Not explicitly mentioned in the JD
Ideal Candidate Profile
Experienced in operational coordination and incident escalation in financial services or related sector
Capable of handling multiple stakeholder communications including internal teams, leadership, and clients during incidents
Strong ability to prepare and present operational metrics and reports for management review