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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily client change requests, version upgrades, capacity management, and system standardization activities (approx. 75% focus).
Conduct manual testing including functional, regression, integration, API, and IVR call flow testing (approx. 25% focus).
Design, execute test cases, validate APIs using tools like SOAP UI or ReadyAPI, perform backend data validation with SQL, and collaborate with cross-functional teams ensuring product quality and timely releases.
Minimum Requirements
Experience in manual testing with focus on API and IVR validation.
Familiarity with API testing tools such as SOAP UI or ReadyAPI.
Ability to perform backend data validation using basic SQL queries.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Comfortable owning system standardization and client version upgrade processes in a fast-paced, client-facing environment.
Proficient with end-to-end testing of CCaaS solutions including client portals and web apps, emphasizing integration and regression.
Experienced in collaborating with cross-functional teams, maintaining test documentation, and driving continuous quality improvements in software release cycles.