Client Experience Program Manager
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage strategic client experience and digital engagement programs across North America, focusing on Voice of Customer, analytics, and AI-enabled transformation.
Define program scope, governance, and roadmaps while driving cross-functional execution and senior stakeholder alignment.
Develop data-driven insights, executive dashboards, and digital engagement initiatives to improve client satisfaction and operational outcomes.
Minimum Requirements
Bachelor's degree in Business, Analytics, Technology, Marketing, Project Management, Customer Experience, or related field.
Minimum 7 years of experience in project/program management, client experience, digital engagement, analytics, strategy, consulting, or related fields.
Proficiency with Power BI and experience managing cross-functional initiatives with senior stakeholder communication.
Project management certification (PMP, Prince2, Agile, Scrum, Lean Six Sigma) preferred but not mandatory.
Ideal Candidate Profile
Experienced in managing complex, multi-workstream client experience and digital transformation projects with measurable outcomes.
Strong analytical and data interpretation skills, including ability to translate data into actionable business insights and recommendations.
Able to influence and align senior stakeholders across business, technology, and operations, with a focus on governance and change management.