Manager, Data Aggregation & Distribution L2 Support

Lead and manage a team of 14 L2 data support specialists responsible for overseeing data aggregation and distribution operations.

Ensure reliability and timely resolution of issues in data pipelines and platforms including Azure, Databricks, Snowflake, and Denodo, maintaining agreed SLAs.

Drive continuous improvement in data support processes, enforce compliance with IT procedures, quality standards, and data governance requirements.

Bachelor's degree in computer science, Information Systems, Data Engineering, or related field (or equivalent experience).

2-5 years of experience managing technical support or data operations teams, preferably in enterprise or CRO environments.

Hands-on experience with cloud data platforms: Azure, Databricks, Snowflake, and Denodo.

Experience leading teams of 10 or more technical staff; proven track record in support operations with escalation and SLA ownership.

Experienced leader with a strong background managing L2 support teams in regulated or enterprise data environments.

Technical proficiency in cloud data platform operations, monitoring, and troubleshooting within Medallion Architecture-based Data Lake setups.

Skilled in collaborating across technical and business functions, with strong communication and problem-solving abilities under pressure.