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Job Description
Structured overview of role & requirementsAbout This Role
Investigate, triage, diagnose, and resolve IT system issues working with internal clients, IT departments, and suppliers.
Provide support for business-critical applications including monitoring, reporting service issues, and proposing problem resolutions or improvements.
Support technology-related projects to ensure successful implementation with minimal production impact, including coordinating resources and activities.
Minimum Requirements
Experience Required: Not explicitly mentioned in the JD.
Mandatory adherence to Software Development Lifecycle and Change Management processes.
Support for business-critical IT applications and troubleshooting system and user issues.
Hybrid work requirement: at least three days per week onsite in local office or client location.
Ideal Candidate Profile
Experienced in IT systems engineering with strong troubleshooting and incident resolution skills.
Able to coordinate and support multi-team projects with focus on minimal disruption to production environments.
Capable of working within structured processes for change and support documentation, indicating process-oriented operating style.