CT Managed Services SNOW Product Lead
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Job Description
Structured overview of role & requirementsAbout This Role
Own and define the enterprise ServiceNow product vision, roadmap, and delivery focusing on CSM, ITSM, AI, and automation capabilities.
Lead AI governance for responsible adoption of generative AI features ensuring security, compliance, and ethical use.
Drive measurable improvements in service quality, operational efficiency, adoption, and ROI through leadership of cross-functional teams and stakeholder engagement.
Minimum Requirements
15+ years of ServiceNow experience with enterprise product leadership and delivery.
Deep expertise in CSM, ITSM, enterprise integrations, AI-enabled automation, and relevant technologies like Now Assist, AI Search, Virtual Agent, Predictive Intelligence.
Bachelor’s or Master’s degree in Computer Science, IT, Business Administration, or related discipline.
Work Experience Required: 15+ years in ServiceNow and related domains. Location: Bengaluru (Primary location only).
Ideal Candidate Profile
Senior product leader with proven ability to manage AI-powered ServiceNow solutions across CSM and ITSM domains.
Experienced in AI governance frameworks including risk, privacy, security, and compliance within enterprise environments.
Skilled communicator capable of engaging executives and managing complex stakeholder ecosystems to deliver strategic AI and automation outcomes.