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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination with accuracy in HR systems like Workday and ServiceNow.
Resolve Tier 2 employee and manager queries across multiple channels, supporting Tier 1 deflection through digital self-service and AI tools to improve efficiency and experience.
Contribute to HR process improvement, automation, governance, and digital enablement while ensuring compliance and supporting global HR standards and transformation initiatives.
Minimum Requirements
Experience in HR Shared Services, People Operations, or Customer Care with exposure to process improvement and automation initiatives.
Proficiency in HR systems such as Workday, SAP, and ServiceNow, including case management.
Ability to support Tier 2 query resolution with knowledge of employee lifecycle management and global HR compliance.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced operating within global, matrixed HR environments handling high-volume query resolution and employee lifecycle management.
Skilled in leveraging digital HR tools, AI-enabled content, and process automation to enhance HR service delivery and employee experience.
Strong stakeholder management and communication capabilities, able to collaborate across teams and support HR transformation and continuous improvement efforts.