Head of Business Operations
Glassworks London (company site, opens in a new tab)RemoteDirect career pageEst. 18–30 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Owns and manages the company-wide operating rhythm, ensuring priorities, ownership, KPIs, and corrective actions are clear and executed across multiple functions.
- Provides CEO/Founder with concise operational reporting that highlights key KPIs, variances, root causes, and drives timely recovery actions.
- Diagnoses operational failures, drives accountability across multiple teams, and ensures continuity and standards without reliance on Founder review.
Minimum Requirements
- Senior business operations or operating-system leadership experience required.
- Experience in fast-moving omnichannel retail, ecommerce, consumer, grocery or multi-site operations required.
- Proven management of managers or authority over experienced functional owners required.
- Must operate during UK business hours remotely across distributed teams (UK, USA, Korea, India). Work Experience Required: Senior business operations experience as stated.
Ideal Candidate Profile
- Strong operating-system leader with ability to build and enforce cross-functional cadence, KPI ownership, and recovery culture.
- Experienced with inventory management processes and fluent in operational KPIs relating to stock, warehouse, ecommerce fulfilment, and retail dependencies.
- Structured, commercially literate, systems-minded leader capable of managing distributed teams and reducing founder dependency.