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Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end delivery of client operations in Manila across assigned business lines.
Accountable for operational performance, customer outcomes, financial discipline, governance, and compliance.
Translate account strategy into operating plans, manage risk, develop leaders, and ensure delivery against standards.
Minimum Requirements
Bachelor's degree or equivalent relevant experience.
Significant leadership experience in BPO, contact center, customer service, collections, utilities, or comparable regulated environment.
Experience leading managers and multi-team operations.
Willingness to relocate to Philippines.
Ideal Candidate Profile
Experienced leader with a strong track record in client and senior stakeholder management.
Proven ability in performance improvement, operational governance, and people development.
Comfortable managing risk and ensuring compliance in regulated operational environments.