Digital Workplace - Senior Operations Manager
EXL (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 18–30 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end delivery of client operations in Manila across assigned business lines.
- Accountable for operational performance, customer outcomes, financial discipline, governance, and compliance.
- Translate account strategy into operating plans, manage risk, develop leaders, and ensure delivery against standards.
Minimum Requirements
- Bachelor's degree or equivalent relevant experience.
- Significant leadership experience in BPO, contact center, customer service, collections, utilities, or comparable regulated environment.
- Experience leading managers and multi-team operations.
- Willingness to relocate to Philippines.
Ideal Candidate Profile
- Experienced leader with a strong track record in client and senior stakeholder management.
- Proven ability in performance improvement, operational governance, and people development.
- Comfortable managing risk and ensuring compliance in regulated operational environments.