Operations Manager (Call Centre / Political Consultancy)

Manage end-to-end operations of a call centre focused on political consulting projects including voter outreach and campaign communications.

Lead teams comprising team leaders, quality analysts, and tele-callers to meet daily targets, maintain quality, and ensure accurate reporting.

Oversee operational budget, vendor coordination, data and lead management, and compliance with election and legal guidelines.

5+ years in call centre or BPO operations with at least 2-3 years in managerial roles handling teams.

Graduate degree in any stream.

Proficiency in call centre metrics (AHT, QA scores, attendance, productivity, attrition) and tools like Excel, MIS reporting, dialers or CRM.

Fluency in Hindi and English; willingness to work flexible shifts and long hours during peak periods.

Experienced in managing multi-level call centre operations with responsibility for execution and reporting in target-driven environments.

Familiar with political campaign workflows or survey-based telecalling operations is a plus.

Comfortable coordinating cross-functionally and managing compliance and confidential client/voter data.