Operations Manager (Call Centre / Political Consultancy)
DesignBoxed (company site, opens in a new tab)5+ yrsChandigarhOn-siteDirect career pageEst. 4.8–7.2 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end operations of a call centre focused on political consulting projects including voter outreach and campaign communications.
- Lead teams comprising team leaders, quality analysts, and tele-callers to meet daily targets, maintain quality, and ensure accurate reporting.
- Oversee operational budget, vendor coordination, data and lead management, and compliance with election and legal guidelines.
Minimum Requirements
- 5+ years in call centre or BPO operations with at least 2-3 years in managerial roles handling teams.
- Graduate degree in any stream.
- Proficiency in call centre metrics (AHT, QA scores, attendance, productivity, attrition) and tools like Excel, MIS reporting, dialers or CRM.
- Fluency in Hindi and English; willingness to work flexible shifts and long hours during peak periods.
Ideal Candidate Profile
- Experienced in managing multi-level call centre operations with responsibility for execution and reporting in target-driven environments.
- Familiar with political campaign workflows or survey-based telecalling operations is a plus.
- Comfortable coordinating cross-functionally and managing compliance and confidential client/voter data.