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Job Description
Structured overview of role & requirementsAbout This Role
Own monitoring and troubleshooting of global network infrastructure using NOC tools, ensuring reliability and performance.
Lead resolution of complex network issues, mentor junior analysts, and manage technical escalations and critical incidents.
Collaborate with engineering, product, and support teams to resolve issues and contribute to operational foundations for scalability.
Minimum Requirements
3+ years of experience in network monitoring or support.
Strong understanding of networking concepts and protocols with solid troubleshooting skills.
Experience with monitoring tools, ticketing systems, and incident management processes.
Professional fluency in English (written and verbal).
Ideal Candidate Profile
Experienced in high-impact, fast-paced 24/7 network operations environments with ability to balance multiple priorities.
Skilled in leading technical problem resolution and mentoring junior team members.
Comfortable serving as a technical point of contact during critical incidents and collaborating cross-functionally to improve network operations.