Assistant Manager - Application Production Support
BNP Paribas (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end application production support for BNP Paribas Wealth Management front office and operations users, including incident handling, BAU service requests, and infrastructure maintenance.
- Manage service levels, escalations, and communication on production health proactively, adhering to support rosters and service objectives in a follow-the-sun shift environment.
- Drive continuous service improvement, analyze system logs for issues, manage knowledge base, and ensure production deliverables comply with bank standards and best practices.
Minimum Requirements
- Bachelor's or Master's degree in computer science, computer engineering, or related field (B.E. specified).
- 5+ years of experience in application production support with at least 2+ years hands-on cloud experience (IBM/AWS/Azure/Google).
- Mandatory technical skills: AutoSys, Shell Scripting, Python, SQL, Ansible, Dynatrace/Splunk, Linux and Windows OS, Apache Kafka, MQ, AxWay File Transfer (CFT), and cloud technologies like Docker/Kubernetes.
- Location requirement: Chennai, India.
Ideal Candidate Profile
- Experienced in 24x7 production support environments with strong adherence to SLAs and escalation processes in financial services/wealth management domain.
- Technically proficient in cloud-native and traditional middleware tools with scripting and monitoring capabilities to drive problem resolution and service quality.
- Demonstrated ability to manage cross-team communication and documentation, fostering continuous service improvement and adherence to operational best practices.