Client Experience Program Manager
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage strategic client experience, Voice of Customer, digital engagement, analytics, and AI-enabled transformation initiatives across North America.
Define project scope, governance, deliverables, risks, and roadmaps; manage multiple concurrent workstreams and present updates to senior leadership.
Translate client feedback and big data insights into actionable improvements and measurable business outcomes while supporting digital transformation and AI adoption efforts.
Minimum Requirements
Bachelor's degree in Business, Management, Analytics, Technology, Marketing, Project Management, Customer Experience, or related field.
Minimum 7 years of experience in project/program management, client experience, digital engagement, analytics, strategy, consulting, or related fields.
Project management certification such as PMP, Prince2, Agile, Scrum, Lean Six Sigma, or equivalent preferred but not mandatory.
Work Experience Required: Minimum 7 years relevant experience; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in leading cross-functional, strategic client experience and digital engagement programs involving senior stakeholders.
Strong analytical skillset with hands-on experience in Power BI or similar tools to convert complex data into strategic recommendations.
Experienced in managing change, driving adoption, and supporting AI or automation initiatives in a client-facing or B2B services environment.