AVP - Business Strategy & Operations - Customer Success
Tracxn Technologies LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Drive process improvement and operational excellence within the Customer Success team by reviewing customer queries and workflows.
Identify recurring issues, process gaps, and bottlenecks to develop and implement scalable solutions.
Collaborate cross-functionally with Product, Data, Engineering, and Customer Success teams to implement improvements and track key performance metrics.
Minimum Requirements
5-8 years of experience in Customer Success, Business Strategy, Operations, Analytics, or related analytical/problem-solving roles.
Must have a B.Tech degree and an MBA from a Tier-1 institution.
Strong problem-solving, analytical, and structured thinking skills are mandatory.
Work Experience Required: 5-8 years as specified in the JD.
Ideal Candidate Profile
Experienced in managing complex and ambiguous problems with data-driven and structured thinking approaches.
Has prior exposure to Customer Success functions and familiarity with SaaS or data-driven B2B products.
Proven ability to drive cross-functional initiatives, process improvements, and operational efficiencies at scale.