AVP - Business Strategy & Operations - Customer Success
Tracxn Technologies Limited (company site, opens in a new tab)5–8 yrsBengaluruRemoteDirect career pageEst. 12–22 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Drive process improvement and operational excellence within the Customer Success team by reviewing customer queries and workflows.
- Identify recurring issues, process gaps, and bottlenecks to develop and implement scalable solutions.
- Collaborate cross-functionally with Product, Data, Engineering, and Customer Success teams to implement improvements and track key performance metrics.
Minimum Requirements
- 5-8 years of experience in Customer Success, Business Strategy, Operations, Analytics, or related analytical/problem-solving roles.
- Must have a B.Tech degree and an MBA from a Tier-1 institution.
- Strong problem-solving, analytical, and structured thinking skills are mandatory.
- Work Experience Required: 5-8 years as specified in the JD.
Ideal Candidate Profile
- Experienced in managing complex and ambiguous problems with data-driven and structured thinking approaches.
- Has prior exposure to Customer Success functions and familiarity with SaaS or data-driven B2B products.
- Proven ability to drive cross-functional initiatives, process improvements, and operational efficiencies at scale.