Technical Lead
Eptura (company site, opens in a new tab)7+ yrsDelhi NCRHybridDirect career pageEst. 12–20 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead resolution of complex and high-impact customer support cases from triage through to closure, ensuring clear priorities and communication.
- Act as Subject Matter Expert on advanced configuration, integrations, and performance issues across cloud and hosted environments using diagnostic tools like Azure Application Insights and SQL.
- Collaborate cross-functionally to progress escalations, mentor support engineers, and maintain accurate documentation and knowledge resources.
Minimum Requirements
- 7+ years of enterprise application or SaaS technical support experience with ownership of complex customer-impacting issues.
- Hands-on experience supporting Microsoft .NET-based web applications and expertise with Azure Application Insights, Log Analytics, SQL, and troubleshooting REST/Web APIs, SAML, and SSO.
- Familiarity with cloud or data-centre hosted environments, Windows Server, networking concepts, and support tools like Salesforce Service Cloud, Jira, or ServiceNow.
- Flexibility to work rotational shifts including weekend or on-call support. Work Experience Required: 7+ years
Ideal Candidate Profile
- Experienced individual contributor capable of technically leading complex customer escalations without direct reports.
- Strong technical troubleshooting and analytical skills focused on Microsoft technology stacks and cloud environments.
- Collaborative operator skilled at cross-team coordination, mentoring junior engineers, and driving knowledge management and continuous improvement.