This role is no longer listed.First Citizens India took the posting down on 13 Oct, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
Lead Application Support Engineer
First Citizens India (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 16d ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at First Citizens India
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at First Citizens India you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own maintenance and support of the most complex and business-critical applications requiring cross-functional integration with broad business impact.
- Lead incident response, root cause analysis, problem resolution, and monitor application alerts to deliver quality support and minimize downtime.
- Drive continuous improvements through automation, documentation, and validating changes/upgrades for production environments.
Minimum Requirements
- 8+ years of experience in application maintenance and support engineering.
- Technical knowledge including ServiceNow, Oracle, SQL, Kafka, Unix basics, and monitoring tools like Dynatrace and Splunk.
- Bachelor’s degree in computer science or related field; ITIL Foundation certification preferred.
- Flexible to work in rotational 24/7 shifts; knowledge of cloud applications (AWS, Azure) is preferred but not mandatory.
Ideal Candidate Profile
- Experienced in supporting JEE, Enterprise Technologies, and microservice-based applications in complex environments with broad business impact.
- Demonstrates strong technical troubleshooting and problem management skills beyond coordination roles, including root cause analysis and automation.
- Comfortable working with cross-functional teams across geographies and in a hybrid work setting supporting financial domain applications.