Lead Application Support Engineer

Own maintenance and support of the most complex and business-critical applications requiring cross-functional integration with broad business impact.

Lead incident response, root cause analysis, problem resolution, and monitor application alerts to deliver quality support and minimize downtime.

Drive continuous improvements through automation, documentation, and validating changes/upgrades for production environments.

8+ years of experience in application maintenance and support engineering.

Technical knowledge including ServiceNow, Oracle, SQL, Kafka, Unix basics, and monitoring tools like Dynatrace and Splunk.

Bachelor’s degree in computer science or related field; ITIL Foundation certification preferred.

Flexible to work in rotational 24/7 shifts; knowledge of cloud applications (AWS, Azure) is preferred but not mandatory.

Experienced in supporting JEE, Enterprise Technologies, and microservice-based applications in complex environments with broad business impact.

Demonstrates strong technical troubleshooting and problem management skills beyond coordination roles, including root cause analysis and automation.

Comfortable working with cross-functional teams across geographies and in a hybrid work setting supporting financial domain applications.