Head of Client Practice Support

Lead a centralized global Client Enablement organization in India and Manila to enhance Asset Servicing's client-facing teams effectiveness and scalability.

Deliver capabilities, governance, business intelligence, and operational support to improve client relationship management, retention, and business growth.

Drive continuous improvement via automation, AI, scalable models, and lead a high-performing team focused on service excellence and innovation.

15+ years of experience in financial services, asset servicing, client or business management or related field.

Proven leadership of global teams and experience building scalable enablement, operations, or shared services organizations.

Strong understanding of institutional client servicing, relationship management, and operational needs of asset owners and managers.

Experience with client relationship management platforms (e.g. Microsoft Dynamics 365) and leveraging CRM data for decision-making.

Experienced leader with strategic focus on client-facing enablement and scalable operating models in asset servicing.

Skilled in executing data-driven decision-making, automation, and AI initiatives to improve client outcomes and operational efficiency.

Proven ability to collaborate with regional and global stakeholders to deliver measurable business value through governance and insights.