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Job Description
Structured overview of role & requirementsAbout This Role
Serve as first point of contact for employees and leaders to resolve HR queries via multiple channels (phone, email, live chat, HR case management).
Own resolution of inquiries related to HR policies, compensation, benefits, leave, payroll, performance management, HR systems like Workday, and employee lifecycle events.
Coordinate onboarding and offboarding processes, manage HR data quality, and collaborate with People Partners to handle complex HR issues and improve HR process standardization.
Minimum Requirements
Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
6+ years experience in HR Operations, HR Shared Services, People Operations, or customer support environment.
Experience with HR systems, preferably Workday and HR case management platforms.
Flexible to work varied hours based on business needs.
Ideal Candidate Profile
Experienced in employee lifecycle management and HR operations within shared services or global/regional employee populations.
Skilled in handling high-volume, service-oriented environments with multiple priorities and fast pace.
Proficient in using technology (Workday) to guide employees in self-service and process optimization initiatives.