Principal Application Support Engineer
First Citizens India (company site, opens in a new tab)12+ yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Maintain and support most complex, business-critical applications with cross-functional integration impacting broad business processes.
- Perform root cause analysis and troubleshoot application issues, including defects, data errors, and configuration problems, and implement corrective measures.
- Identify and implement automation opportunities to improve application maintenance and support processes; participate in validating application and infrastructure changes to production environment.
Minimum Requirements
- 12+ years of experience in application maintenance & support, systems analysis, or application support analyst roles.
- Bachelor’s degree in computer science or related field.
- Technical skills including ServiceNow, Oracle, SQL, Kafka, Openshift, Unix basics, AppDynamics, Splunk; knowledge of cloud applications (AWS/Azure) preferred.
- Ability to work in rotational shifts (24/7); ITIL foundation certification preferred but not mandatory.
Ideal Candidate Profile
- Experienced in supporting JEE, Enterprise Technologies, and microservice-based applications in complex, integrated environments.
- Proficient in incident, request, and problem management processes with hands-on troubleshooting and minimal supervision.
- Familiarity with financial domain preferred; able to collaborate with global cross-functional teams, including US-based counterparts.