Principal Application Support Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Maintain and support most complex, business-critical applications with cross-functional integration impacting broad business processes.
Perform root cause analysis and troubleshoot application issues, including defects, data errors, and configuration problems, and implement corrective measures.
Identify and implement automation opportunities to improve application maintenance and support processes; participate in validating application and infrastructure changes to production environment.
Minimum Requirements
12+ years of experience in application maintenance & support, systems analysis, or application support analyst roles.
Bachelor’s degree in computer science or related field.
Technical skills including ServiceNow, Oracle, SQL, Kafka, Openshift, Unix basics, AppDynamics, Splunk; knowledge of cloud applications (AWS/Azure) preferred.
Ability to work in rotational shifts (24/7); ITIL foundation certification preferred but not mandatory.
Ideal Candidate Profile
Experienced in supporting JEE, Enterprise Technologies, and microservice-based applications in complex, integrated environments.
Proficient in incident, request, and problem management processes with hands-on troubleshooting and minimal supervision.
Familiarity with financial domain preferred; able to collaborate with global cross-functional teams, including US-based counterparts.