Technical Operations Engineer

Own the end-to-end operational health and execution of data migrations for Arbor products, ensuring smooth transitions of customer data from competitor systems.

Lead root cause analysis, incident reviews, and continuous improvements for migration processes including defining triage, prioritization, and escalation frameworks.

Serve as primary liaison between Onboarding, Support, and Migration Platform teams to manage migration risks, communicate status, and drive operational readiness for large-scale migration windows.

3+ years of professional experience in data migration operations or support within production environments.

Strong understanding of databases (including SQL), data validation, and integrity checks; familiarity with backend or scripting languages such as PHP or Python.

Experience with cloud platforms (AWS, Azure), observability tools, version control systems (Git), and ticketing systems like JIRA.

Work Experience Required: 3+ years; Notice Period: Not explicitly mentioned in the JD.

Experienced in managing complex, multi-product data migration projects with cross-team collaboration, including direct interaction with customer-facing teams.

Skilled in operational incident management and proactive risk identification, maintaining composure under pressure and adapting plans dynamically.

Capable of mentoring others and leading continuous process improvements while clearly communicating technical issues to diverse stakeholders.