Associate Advanced, Securities Operations (Legacy)
Fidelity National Information Services (FIS) (company site, opens in a new tab)5–6 yrsPuneOn-siteDirect career pageEst. 6–10 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Support day-to-day transaction operations and customer service functions for mutual fund accounts with minimal guidance.
- Serve as primary telephonic contact for high-value financial institution customers, handling inquiries, account maintenance, and investigations.
- Drive resolution of escalated service tickets, maintain service levels, and identify sales opportunities to promote financial products.
Minimum Requirements
- 5 to 6 years of experience in mutual fund background.
- Ability to work night shifts, 5 days a week.
- Experience in customer service related to financial products.
- Work Experience Required: 5 to 6 years in Mutual Funds domain.
Ideal Candidate Profile
- Experienced in handling complex customer service operations in mutual funds or related financial services.
- Comfortable managing client relationships and interfacing with multiple internal and external stakeholders for issue resolution.
- Demonstrates capability to independently execute assigned operational responsibilities following defined processes.