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Job Description
Structured overview of role & requirementsAbout This Role
Manage inbound and outbound communications with customers, delivery teams, and carrier partners to resolve delivery-related inquiries and exceptions.
Monitor and report real-time delivery route status and coordinate resolution of operational challenges to ensure on-time delivery performance.
Support carrier compliance and meet defined customer service and operational KPI targets within established service levels.
Minimum Requirements
Currently pursuing or graduated in a Bachelor's degree.
Willingness to work in US time shifts.
Work Experience Required: Not explicitly mentioned in the JD.
No other strict technical or domain requirements explicitly stated.
Ideal Candidate Profile
Comfortable working in a logistics or ground freight support environment involving real-time operational coordination.
Able to communicate effectively with diverse stakeholders including customers and carrier teams.
Adaptable to US time zone work hours and handling dynamic delivery exceptions and customer service scenarios.