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Job Description
Structured overview of role & requirementsAbout This Role
Deliver Level 3 operational support and technical ownership for Microsoft 365 collaboration services including Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, and Copilot Studio.
Investigate and resolve complex incidents, escalations, and recurring issues, while driving automation to reduce manual effort and recurring tickets.
Partner with engineering, security, vendors, and Microsoft support to ensure stable, secure, and compliant service operations, including governance and service transition activities.
Minimum Requirements
5+ years of hands-on experience in Microsoft 365 administration and enterprise collaboration support.
Strong expertise with Exchange Online, SharePoint Online, Teams, OneDrive, Microsoft 365 Groups administration, licensing, and service health troubleshooting.
Experience with Power Platform (Power Apps, Power Automate, Dataverse) and Copilot Studio administration and support.
Proficiency in PowerShell (Microsoft Graph, Exchange, SharePoint Online, PnP) scripting and ITSM tools such as ServiceNow with ITIL process knowledge.
Ideal Candidate Profile
Experienced in complex incident management and root cause analysis within Microsoft 365 enterprise collaboration platforms.
Skilled at automation using scripting and Power Platform tools to enhance service efficiency and reduce repetitive tasks.
Able to work cross-functionally with engineering, security, vendors, and global stakeholders to deliver operational excellence and continuous improvement.