Cloud Services Engineer III
Pearson (company site, opens in a new tab)5+ yrsBengaluruHybridDirect career pageEst. 14–22 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Deliver Level 3 operational support and technical ownership for Microsoft 365 collaboration services including Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, and Copilot Studio.
- Investigate and resolve complex incidents, escalations, and recurring issues, while driving automation to reduce manual effort and recurring tickets.
- Partner with engineering, security, vendors, and Microsoft support to ensure stable, secure, and compliant service operations, including governance and service transition activities.
Minimum Requirements
- 5+ years of hands-on experience in Microsoft 365 administration and enterprise collaboration support.
- Strong expertise with Exchange Online, SharePoint Online, Teams, OneDrive, Microsoft 365 Groups administration, licensing, and service health troubleshooting.
- Experience with Power Platform (Power Apps, Power Automate, Dataverse) and Copilot Studio administration and support.
- Proficiency in PowerShell (Microsoft Graph, Exchange, SharePoint Online, PnP) scripting and ITSM tools such as ServiceNow with ITIL process knowledge.
Ideal Candidate Profile
- Experienced in complex incident management and root cause analysis within Microsoft 365 enterprise collaboration platforms.
- Skilled at automation using scripting and Power Platform tools to enhance service efficiency and reduce repetitive tasks.
- Able to work cross-functionally with engineering, security, vendors, and global stakeholders to deliver operational excellence and continuous improvement.